FutureNet
Big enough to matter, small enough to care.
Futurenet is a software company that develops and sells point of sale systems to help retailers efficiently manage the front and back end operations in their stores. Unlike other POS software vendors, FutureNet provides their customers with POS hardware and support, for a complete system. FutureNet’s aim is that their customers never have to call anyone else.
The business was started in 1995, by Scott Munro and Barry Sams, who both worked at for a POS hardware vendor. The idea for FutureNet was sparked when they saw the time it took to fix problems with registers – time that had a big impact on the customer’s business. The hardware supplier advised that it was a software problem and vice versa.
Scott and Barry decided that a different model was needed – one that supplied software, hardware, service and support, so that the customer had only ‘one throat to choke’ and a higher level of availability and service. And so FutureNet was born.
They were joined by Eddie Bertinat, whose programming skills allowed them to develop a product set that met the needs of the independent grocery sector, including IGA, SPAR and Foodworks stores, along with high end butchers, bakers, and delis.
More recently Michael Wyllie has joined the FutureNet team, bringing his extensive experience of building POS systems for hospitality. Michael is responsible for applications that became de facto industry standards, adopted by a large proportion of the Australian market.
With their combined expertise, Barry, Scott, Eddie and Michael have developed a total POS solution that offers:
Value for money
Where others have chargeable add-ons, FutureNet has inclusions.
Where others have hidden costs, and a series of chargeable modules (often for essential features), FutureNet has a complete upfront package; it is designed for future growth and increased usage.
Support
When you choose FutureNet, you are purchasing everything they need in a POS solution. Not just software and hardware, but maintenance, installation, training and usage help. FutureNet’s support line fixes 95% of issues on the same day, on the phone and has a 100% same day call back guarantee.
Ease of use
FutureNet doesn’t require you to be a technology expert – the system uses icons, simple language and intuitive navigation, so you can get your POS up and running, and get back to running your business.
Scott Munro sums up the FutureNet approach when he says, “Retailers are passionate about their products, service and store, and so are we at FutureNet. Just like retailers, we need our customera to be happy and satisfied with the product that they purchased. We know that retailers rely on a support team that won’t let them down, and will help as soon as humanly possible. And that is why you will find FutureNet’s support and service superior within this industry”.
“The guys at FutureNet are always willing to listen to anything that we think of can make their system even better. FutureNet’s maintenance and backup support has always been fantastic, we have multiple contact points for knowledgeable help. I would highly recommend the FutureNet solution for any retailer that is upgrading or looking at installing a complete POS system. Last month we completed our annual stock take using the wireless setup, it made a very long and arduous job much easier and quicker.”
