FutureNet

Big enough to matter, small enough to care.


Futurenet is a software company that develops and sells point of sale systems to help retailers efficiently manage the front and back end operations in their stores. Unlike other POS software vendors, FutureNet provides their customers with POS hardware and support, for a complete system. FutureNet’s aim is that their customers never have to call anyone else.

The business was started in 1995, by Scott Munro and Barry Sams, who both worked at for a POS hardware vendor.  The idea for FutureNet was sparked when they saw the time it took to fix problems with registers – time that had a big impact on the customer’s business. The hardware supplier advised that it was a software problem and vice versa.

Scott and Barry decided that a different model was needed  – one that supplied software, hardware, service and support, so that the customer had only ‘one throat to choke’ and a higher level of availability and service. And so FutureNet was born.

They were joined by Eddie Bertinat, whose programming skills allowed them to develop a product set that met the needs of the independent grocery sector, including IGA, SPAR and Foodworks stores, along with high end butchers, bakers, and delis.

More recently Michael Wyllie has joined the FutureNet team, bringing his extensive experience of building POS systems for hospitality. Michael is responsible for applications that became de facto industry standards, adopted by a large proportion of the Australian market.  

With their combined expertise, Barry, Scott, Eddie and Michael have developed a total POS solution that offers:

Value for money

Where others have chargeable add-ons, FutureNet has inclusions.
Where others have hidden costs, and a series of chargeable modules (often for essential features), FutureNet has a complete upfront package; it is designed for future growth and increased usage.

 

Support 

When you choose FutureNet, you are purchasing everything they need in a POS solution. Not just software and hardware, but maintenance, installation, training and usage help. FutureNet’s support line fixes 95% of issues on the same day, on the phone and has a 100% same day call back guarantee. 

 

Ease of use

FutureNet doesn’t require you to be a technology expert – the system uses icons, simple language and intuitive navigation, so you can get your POS up and running, and get back to running your business.

Scott Munro sums up the FutureNet approach when he says, “Retailers are passionate about their products, service and store, and so are we at FutureNet. Just like retailers, we need our customera to be happy and satisfied with the product that they purchased. We know that retailers rely on a support team that won’t let them down, and will help as soon as humanly possible. And that is why you will find FutureNet’s support and service superior within this industry”.


The guys at FutureNet are always willing to listen to anything that we think of can make their system even better. FutureNet’s maintenance and backup support has always been fantastic, we have multiple contact points for knowledgeable help. I would highly recommend the FutureNet solution for any retailer that is upgrading or looking at installing a complete POS system. Last month we completed our annual stock take using the wireless setup, it made a very long and arduous job much easier and quicker.
— Michelle Corish | IGA Sanctuary Point

 

SUPPORT

With a Future Net solution, you only need one number - 02 4761 0666.
We offer support for your software and hardware.
We aim to resolve 95% of issues the same day they are reported, with remote access to your POS if required.
We commit to a 100% same day call back for calls received before 5pm, with next day call back for calls received after 5pm.
Advanced 24/7 support is available.

When you buy from Future Net, you don’t need to deal with anyone else.


Epay Product Files

Click on the Epay icon to download the latest Epay files for your system.

Teamviewer HOST

Click on the TeamViewer icon to download TeamViewer Host if requested to by Future Net support staff.

 
 

TESTIMONIALS

The front end POS is very reliable, I have never had any down time, rebooting or errors like I had with my previous system. If I have a problem, all it takes is one phone call to their support
and I get help within minutes. Beats sending a remote support and waiting hours or even weeks for help.

— Mattew Koutsourais | Super IGA Sth Bankstown
We have been in the independent retail industry for 13 years and never have we come across a retail systems company that provides an excellent product, great service and such a high level of support. The System is a reliable, user friendly and effective tool to managing a profitable supermarket in today’s competitive environment. The outstanding levels of support, service and training take away the many of the stresses involved in the day to day processes of our business. Compared to other products and companies FutureNet’s price is extremely attractive. FutureNet is definitely a viable POS solution that we would encourage any and every independent retailer to investigate, ...you won’t be disappointed.

— Geoff & Lynne Potter | IGA Glen Innes
Since having the system, I have even more reasons to be very pleased and satisfied with the team from FutureNet and its system. The system and software is very robust and since the system was installed we have had no break downs, the software actually works and works well. One of the nicest
surprises was, there were no surprises, you get everything with your system, ie. Auto re-order, Accounts, Customer Loyalty Program etc., Other systems out there seem to charge you for these programs.

— Wayne Taylor | Foodworks Michinbury
Just a short note of thanks in giving us a great system for our store. The change over from our previous system went without a hitch. The training given to my staff was first class with on-going follow up by your staff even after they left the store to ensure we did it right e.g.our first host order and stocktake. Already we have noticed an improvement in managing our business with your great system and not spending hours on the phone trying to get things fixed as before.

— Ian and Terry Bourke | Foodworks Trinity Heights
The guys at FutureNet are always willing to listen to anything that we think of can make their system even better. FutureNet’s maintenance and backup support has always been fantastic, we have multiple contact points for knowledgeable help. I would highly recommend the FutureNet solution for any retailer that is upgrading or looking at installing a complete POS system. Last month we completed our annual stock take using the wireless setup, it made a very long and arduous job much easier and quicker.

— Michelle Corish | IGA Sanctuary Point
I decided on FutureNet Convenience Controller to manage my network of SPAR stores and it has made a big difference to the running of my business. With the reporting in Convenience I can compare sales and margins, across departments or between stores. I can’t believe that I can get so much vital information, on the same day – it means I can make better, more effective business decisions. The other great thing about FutureNet is the ease of change – if I need to request a change, they are very responsive.
— Lou Jardine | SPAR
At Eumundi Meats, we pride ourselves on our customer service, and using FutureNet Convenience POS helps us improve it even further. We can combine our scale and POS, and integrated EFTPOS to offer our customers a streamlined, efficient experience. We don’t have to print a sticker and send them to a separate POS to pay – it is all done in a single operation at the counter. For us, it’s also saved us money as we don’t have to double up on hardware. We would certainly recommend FutureNet to other butchers/delis who want to reduce cost and focus on customer service.
— Jon McMahon | Eumundi Meats
We could not be happier with the system, it has made nearly everything so much easier and simpler to manage. We love being able to change all the prices on the front computer, add stock and check all dips in the system without having to dip the tanks every delivery. It is so much easier to find stock and prices.
In general we’re very very happy and satisfied. Thank you so much for having the help desk at all times – it’s a godsend. Again thank you.
— Mario and Mabel Mercorella
 

CONTACT US

TECHNICAL SUPPORT
Email:    helpdesk@futurenet.com.au

ACCOUNTS
Email:    accounts@futurenet.com.au

SALES
Email:    sales@futurenet.com.au

Phone:   (02) 4761 0666
Fax:       (02) 4761 0660

MAIL/DELIVERY ADDRESS
Unit 19
37 - 47 Borec Road
Penrith 2750
New South Wales, Australia

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