Privacy Policy

Effective Date: 17/10/2025

Future Net Australia Pty Ltd (“Future Net”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website (https://futurenet.com.au) or use our products and services (together, the Services).

By using our Services, you consent to the terms of this Privacy Policy.

1. What personal information we collect

We may collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

- Identity information: your name, job title, company name
- Contact details: your email address, phone number, postal address
- Account information: login credentials, preferences and settings
- Billing and payment details: credit card or payment information, billing address, transaction records
- Technical information: IP address, browser type, operating system, device identifiers, and website usage statistics
- Communications: feedback, enquiries, support requests, and interactions with our team
- Cookies and analytics data: information about your use of our website and Services, collected via cookies or similar technologies

2. How we collect your personal information

We collect personal information in several ways, including:
- Directly from you – when you create an account, fill out forms, contact us, or use our Services
- Automatically – through cookies, analytics tools, and similar technologies when you use our website
- From third parties – such as service providers, marketing partners, or publicly available sources
Where it is reasonable and practicable to do so, we collect personal information directly from you.

3. Why we collect and use personal information

We collect, hold, use and disclose personal information to:
- Provide and manage our Services
- Communicate with you, including to respond to enquiries or support requests
- Verify your identity and manage your account
- Process payments and transactions
- Improve and personalise our Services and website
- Send marketing communications (where permitted)
- Comply with legal obligations
- Prevent misuse or fraud, and maintain the security of our systems
You may opt out of receiving marketing communications from us by using the unsubscribe option in our emails or contacting us directly.

4. Disclosure of personal information

We may disclose your personal information to:
- Our employees, contractors and service providers who assist in operating our business or providing our Services
- Professional advisers such as accountants, auditors, or lawyers
- Third-party analytics and marketing providers
- Government agencies, regulators, or law enforcement bodies where required or authorised by law
- Any other party you consent to or as otherwise permitted by the Privacy Act
Some service providers may be located overseas, including in countries such as the United States or members of the European Union. Where we transfer your personal information outside Australia, we will take reasonable steps to ensure it is protected in a manner consistent with the APPs.

5. How we store and protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include:
- Secure servers and encrypted transmission of data
- Access controls and authentication
- Regular security reviews and staff training
- Data minimisation and retention policies
If we no longer need your personal information for any purpose authorised by law, we will take reasonable steps to securely delete or de-identify it.

6. Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you by contacting us (see Section 10).
We will respond to your request within a reasonable period and in accordance with the APPs.
In certain circumstances, we may refuse access or correction (for example, where required by law), but we will provide reasons if this occurs.

7. Use of cookies and website analytics

We use cookies and similar technologies to improve user experience, analyse website traffic, and deliver personalised content.
Cookies do not typically identify you personally, but they help us understand how visitors interact with our website.
You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
We may use third-party analytics tools such as Google Analytics. These providers may store data on servers outside Australia — see their privacy policies for details on how they manage information.

8. Data breaches

If we experience a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act.
This includes assessing the breach, notifying affected individuals, and reporting to the Office of the Australian Information Commissioner (OAIC) as required.

9. Your rights and complaints

You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Complain if you believe we have breached your privacy
If you wish to make a complaint, please contact us using the details below. We will respond promptly and aim to resolve your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992

10. Contact us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us:
Future Net Australia Pty Ltd
19/37-47 Borec Rd, Penrith, NSW 2750
Email: privacy@futurenet.com.au
Phone: (02) 4761 0666
Website: https://futurenet.com.au

11. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated effective date.
Your continued use of our Services after changes are posted constitutes your acceptance of the revised Privacy Policy.