Support.

Onshore.  Local.  Accessible.

Need support?

With a Future Net solution, you only need one number. - 02 4761 0666

Our Australian based staff offer support for your software and hardware, and resolve 95% of issues the day they are reported, with remote access to your Point of Sale and Back Office if required.

Based in Sydney.

We commit to a 100% same day call back for calls received before 5pm, with next day call back for calls received after 5pm.

Advanced 24/7 support is available - discuss this with our team if required.

Hear from our customers.

  • The front end POS is very reliable, I have never had any down time, rebooting or errors like I had with my previous system. If I have a problem, all it takes is one phone call to their support and I get help within minutes. Beats sending a remote support and waiting hours or even weeks for help.

    Matthew | Super IGA

  • We have been in the independent retail industry for 13 years and never have we come across a retail systems company that provides an excellent product, great service and such a high level of support. The System is a reliable, user friendly and effective tool to managing a profitable supermarket in today’s competitive environment. The outstanding levels of support, service and training take away the many of the stresses involved in the day to day processes of our business. Compared to other products and companies Future Net’s price is extremely attractive. Future Net is definitely a viable POS solution that we would encourage any and every independent retailer to investigate, ...you won’t be disappointed.

    Geoff & Lynne | IGA

  • The guys at Future Net are always willing to listen to anything that we think of can make their system even better. Future Net’s maintenance and backup support has always been fantastic, we have multiple contact points for knowledgeable help. I would highly recommend the Future Net solution for any retailer that is upgrading or looking at installing a complete POS system. Last month we completed our annual stock take using the wireless setup, it made a very long and arduous job much easier and quicker.

    Michelle | IGA

  • Since having the system, I have even more reasons to be very pleased and satisfied with the team from Future Net and its system. The system and software is very robust and since the system was installed we have had no break downs, the software actually works and works well. One of the nicest surprises was, there were no surprises, you get everything with your system, ie. Auto re-order, Accounts, Customer Loyalty Program etc., Other systems out there seem to charge you for these programs.

    Wayne | Foodworks

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Got questions or suggestions? Let us know, we’re always happy to help.